Ordering Policy

How do i place an order?

The process is quick and easy!

1. 1. Log in or register as a member to shop with us;
   2. Add the items of your choice to your, click on “Add to cart button.”
2. 3. Proceed to Shopping Cart and Checkout. Review your order to make sure the information is correct, make sure the quantity column of each item is correct.  If you change the quantity of any items, remember to allow the page to refresh; 
3. 4. Check your shipping address and remember to fill in all required fields (marked with “*”);
4. 5. Enter your payment information;
5. 6. Click the “I CONFIRM MY ORDER" button to confirm purchase;
6.  
7. You may be prompt to enter a preferred password if you do not have an account. If your password is unacceptable, a random password will be generated for you. You can change the password after logging into your account.
   
   After you've confirmed your order, an invoice email with payment instructions will be send to your email address. If you do not see the email in your inbox, it may be directed to your Spambox or Junkmail. To avoid such incident, you are advised to add our email addresses (sales@myfashionstory.com) to your address book. You will also be given an order number.  Make note of your order number for future reference.
8. The order will also be shown in the “My Account” section within 2 hours.  You can view your updated order status at any time by signing into “My Account”.
   
   New customers will also receive a seperate email with login information of your account at MyFashionStory.

Order Status :

*Log into "MY ACCOUNT" located at the top right of the page and click to "History & details of your orders".

*Click on Order # to find Order status.

*Confirmations are sent via email within 24-48hrs when 1.) your order has been received or 2.) your shipment has been processed, based on the valid email address provided to us.

*If you did not receive any confirmation emails, please check your email spam filter.

• *Select MyFashionStory as a trusted website domain in your spam filter.

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• *To avoid any duplicate orders, please go to "Order History" to verify your order has been placed before resubmitting your order.

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*Please allow 24 to 48 hours for your order status to change.

Payment Policy

* All payment must be made in full within 24Hours from date of invoice, as to facilitate faster processing and delivery of orders. In the event where an invoice exceeds its 2 days policy, it will be removed from our system automatically.

* We do not accept COD (Cash On Delivery).

* Products will be sent out within 7~21 working days after payment has been received.

* All prices quoted in Singapore dollars (SGD) are inclusive of GST (Goods & Service Tax).

* For pricing in USD, MYR or EURO, please use our currency converter to retrieve the latest conversion rates.

Payment Mode

Credit / Debit Card Payment Via PayPal
Affordably accepting credit / debit card payment (Visa, Master, AmericanExpress or Discover), online shopping couldnt be any easier. Paypal service charge of 3.4% + SGD$0.50 is applicable.

Benefits of Using PayPal
*Your orders will be processed immediately 1.) Upon confirmation of payment which usually takes approx 5 mins 2.) Subjected to a cut-off time of 3:00pm from  Monday to Friday and 11am on Saturday.

*Integration of a seamless and easy checkout process within our shopping cart. Payment will only take approximately 5 mins and status of order will be updated automatically.

Please note that you do not need a PayPal account to pay with a credit card via PayPal.

Internet Banking / Fund Transfer

• POSB SAVING (Account no.: 002-78235-9) 

• UOB SAVING (Account no.: 396-376-197-8) 

• OCBC SAVING (Account no.: 587-052499-001) 

***For Internet banking / Fund transfer, please go to Payment Notification to fill up the form.

Customers can choose to make payment via Internet Bank Transfer to our POSB/DBS/UOB/OCBC account. Upon successful fund transfer, customers are required to update the status of payment notification via our website and orders will be processed.

If you are a local customer choosing payment via Internet Banking/Fund Transfer (via ATM) to make a direct fund transfer to our bank account, kindly proceed to make payment within 2 days.

Upon successful fund transfer, you are required to update the status of payment notification via our website by submitting a payment notification. The link can be found on our website or your email. We will process your order once we have received your payment and you will receive an email from us indicating your payment has been received by us.

Western Union (Overseas)

Overseas customers may choose to make secured payment via Western Union. Upon successful fund transfer, customers are required to update the status of payment via our website and orders will be processed. To check status of transfer, please visit Western Union Tracking System https://wumt.westernunion.com/asp/orderStatus.asp?country=global